At Nifloral Co Ltd., we prioritize clear communication and practical solutions for our wholesale and trade partners. Due to the nature of B2B transactions, our policy differs from standard retail practices. Please review the details below.
We do not accept returns or exchanges unless there is a verified error on our part (e.g., incorrect item shipped or undisclosed quality defects).
Trade-specific resolution: Most issues (e.g., minor color variations, loose leaves) are typically addressed in your next order as a credit or replacement, unless otherwise agreed.
To avoid disputes:
Inspect shipments immediately upon arrival. Report issues within 3 business days with photo/video evidence for:
Significant color deviations from samples.
Damage due to inadequate packaging (e.g., broken branches).
Items materially different from agreed specifications.
Claims filed after this period or without proof cannot be processed.
Credit/replacement: Applied to future orders for efficiency.
Refund: Considered only for severe defects (e.g., structural flaws).
FOB/EXW terms: Buyer assumes responsibility post-shipment.
Packaging: Standard items use reinforced cartons; fragile items (e.g., tall trees) are secured with wooden crates/frames.
Damage claims require unedited packaging photos.
Contact your dedicated sales representative immediately (within 3 business days of delivery) to discuss the issue.
Provide the following details via email:
Order number and invoice reference.
Clear photos/videos showing the problem (e.g., color mismatch, damage).
Packaging photos if damage is claimed.
Your sales rep will coordinate with our quality team to propose a fair resolution, typically addressed in your next order (e.g., replacement, credit, or discount).
